Refund Policy

This Refund Policy forms part of our Terms of Sale. Please read it before you buy.

14 days to ask for a refund

You may ask for a refund within 14 days of your purchase. Message our support on Telegram with your payment ID and the reason for your request, and we refund the purchase in full as set out below.

After 14 days

After the 14 days have passed, we refund only where:

• you were charged twice for the same order, or you paid more than the order amount: we refund the duplicate payment or the excess;
• we could not deliver the software and did not fix the problem within 14 days after you reported it to support: we refund the purchase in full; or
• the mandatory consumer law of your country requires a refund.

What is not a ground for a refund after 14 days

• Trading losses, or results lower than you expected.
• Changes made by Polymarket or another third-party service, including changes to its rules, fees, rebates, APIs or settlement, a restriction on bots or automated trading, or the suspension of your account, that stop the software working in whole or in part.
• Polymarket not being available in your country or from your server.
• Problems with your own computer, server, network, wallet or configuration.
• The end of updates, or the closing of the Telegram group, after you have received the software.
• Losing access because you broke the license in our Terms of Sale.

A refund is never available, at any time, if you have shared, published or resold the software in breach of the license.

How refunds are paid

Refunds are made in the cryptocurrency you paid with, or in USDC or USDT if we agree, to a wallet address you give us. The amount is the US dollar value of the payment on the date of purchase, less the network fee for the refund. We are not responsible for an address you give us that is wrong.

When a full refund is made, your license ends: you must delete the software and every copy of it, and your access to the Telegram group and updates ends.

How to ask

Message our support on Telegram at @polym_support with your payment ID or transaction ID and the reason for your request. We reply within 7 days and pay approved refunds within 14 days of approval.